replacement and refund policy
Thank you for shopping at Lavenza, we are committed to ensuring you receive your order in perfect condition. If something isn’t right, we’re here to help.
Eligibility for Replacement
You are eligible for a replacement if the product you received is:
- Incorrect
- Faulty
- Broken or damaged
Timeframe
- All complaints must be reported within 30 days of delivery
- Replacements requested within 7 days are free of charge
- Requests after 7 days may include additional charges
How to Request a Replacement
- Contact our support team within the eligible timeframe
- Share a video proof showing the issue with the product
- Our team will review and guide you accordingly
Replacement Process
Once approved, we will proceed with one of the following:
-
Option 1:
We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse. - And within 5 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.
-
Option 2:
We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you a replacement
Kindly note that we currently do not offer returns. We truly appreciate your understanding and support
If you need help, our support team is always ready to assist you 💛